Zoominfo - India (Please don't join customer success or experience team. - Anonymous employee ZoomInfo Employee Review

1.0
Apr 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zoominfo adds more value to its employees especially the Abroad opportunities. Zoominfo as a company is very good for the product development, data science and research team. Zoominfo gives good shift allowance and takes care of the employees with the health insurance. If you are thinking to be in Zoominfo for the long term, then being a "Yes man", should not be innovative, creative or principle oriented.

Cons

Zoominfo-India has got a poor customer experience team. The employees are treated like 80's system( very old age mindset). Zoominfo India-Chennai office has got very narrow minded employees, especially the customer experience team where they take everything personally and it is all politics. The Customer Success team should be very good-looking and must be "Yes man" only then you will be able to survive. There are people who got fired because they are not good-looking. The employees may work day and night, overtime and hardworking but they won't be recognised if they are not Brahmins(Note: Applicable only for customer experience team). For the longer run, Zoominfo will not value your hardwork, they take things personally, mainly the managers, TL and the Director. So be careful, they can taunt, make fun of you and make you a mess but you cannot utter a word for those actions.

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ZoomInfo Response
3y
Thank you for taking the time to leave feedback. As a growing team, we are bound to have challenges, but all our leaders and team members are receptive to feedback and we are ready to grow and get better together. We at Zoominfo, pride ourselves on having open culture and encouraging diversity. We are growing fast with team members from various companies. ZI employees from various industry facets bring innovation and growth. As a global organization working closely with our global peers outside India, our mantra is “one team, one dream” which gets reflected in our actions to ensure teams across geographies work well together seamlessly. Customer excellence is a single goal that we relentlessly work towards. We have teams who are integrated as part of their global teams. Our hiring process is also well vetted out, with multiple discussions. Every employee is valued and in every possible way, contributing to the “data innovation” journey we are on. Thanks for your comments valuing our innovative products and employee benefits. I'm sorry you have had bad experiences in ZI. I can assure you we take all the feedback seriously, review it with the relevant teams, and put up actions to address it. Should you ever feel like having a discussion in strict confidence, I am just a phone call/Slack away. Venky Ramasubramanian, Vice President, Engineering and India lead

Explore other reviews about ZoomInfo

5.0
Jul 6, 2026
Recommend
CEO approval
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Pros

Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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