Employee retention is not a priority for management - Anonymous employee ZoomInfo Employee Review

2.0
May 9, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most employees are hard-working and the culture is good overall.

Cons

- Management has been mistreating employees left right and center since the tech crisis started. They promised there won't be layoffs, but 2 weeks later they laid off a bunch of people, without acknowledging it, taking responsibility for it, or even informing everyone. - Recently management mandated everyone within 30 miles of an office into the office 3 days a week. Including employees who were hired as remote employees. Employee retention is clearly not a priority for them at this time. All of my colleagues are VERY upset about this change, which is likely to result in the company being able to only hire engineers who have no other choice. - The offices themselves are operated very poorly and are located in tier 3 markets with a long commute. They stopped even providing lunch on office days. - Benefits are definitely below market for a tech company, as is compensation. - The company definitely struggles to attract top engineering talent, which they do not seem to be particularly concerned about. - Top management is highly disorganized and goals are changing on a weekly basis, literally.

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ZoomInfo Response
3y
Hey there, Chad Herring here, CHRO of ZoomInfo. I appreciate that you care enough to jot down your experience. Employee retention is absolutely a priority for us and sometimes, we have to change team sizes. Some teams shrink while others grow to match our strategic priorities – just like what happened in January. And whenever we do have to decide to exit someone involuntarily, my team reviews and approves to make sure it's based on objective criteria. In our Return to Office announcement, we stated that if someone was hired fully remote, they can stay fully remote. If someone applied to and was approved to be fully remote while they were working here, they can also stay fully remote. Furthermore, our company goals only adjust twice per year to best hit our strategic goals. Thanks again for taking the time to leave feedback and don’t hesitate to reach out to me if you have any additional thoughts on how we can do better.

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Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

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1.0
Jul 9, 2026
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Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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