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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      My Experience as an Employee - Account Manager ZoomInfo Employee Review

      1.0
      May 11, 2023
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are constantly hiring new employees. Class leading product.

      Cons

      I must say that my experience with the company's leadership and culture was disappointing. The company's culture is centered around profit, and the CEO, Henry Schuck, seems more focused on building a personal fortune than creating a supportive work environment for his employees. This has resulted in a toxic work environment where employees feel undervalued and micromanaged, with a culture that resembles a "boiler room" rather than a modern, forward-thinking workplace. For example, the sales team is blocked out from taking any PTO in December. If leadership does not trust employees enough to take a day off during the Holidays, why should employees trust management to do the right thing in return? The sales team is encouraged to focus on aggressive sales tactics instead of delivering value to customers, which can lead to dissatisfied customers who feel taken advantage of. Moreover, when the company went public, rank and file employees were not granted shares or equity, which was extremely demotivating for hardworking employees who felt unrecognized and unrewarded for their contributions. Until there is a significant change in leadership and company culture, it is challenging to recommend them as an employer. They will pay lip service to changing and evolving, but leopards don't lose their spots. The culture here is rotten from the top down.

      avatar
      ZoomInfo Response
      3y
      Hi. Thank you for taking the time to consider ZI and write a review for us. I am sorry you didn't have an ideal experience with us. I appreciate you do believe in the strength of our products at ZI. I did want to correct a few inaccuracies. Before IPO, 100% of employees were granted stock. Today, nearly 3 years later, most new hires (> 80%) are granted stock upon joining us. Also, we did implement an employee stock purchase plan (ESPP) over a year ago with a 15% discounted purchase price on ZI stock. Our SVP of Talent Management has done a substantial of work with our teams to ensure we're establishing a culture of feedback. We implemented Qualtrics several months ago and now conduct many surveys to employees to capture employee voice and sentiment--such as to new hires, sometimes after a recent event, return-to-office, and other times that are more frequent than simply doing a survey annually. If you'd like to give any additional feedback, please feel free to contact me directly, I do think feedback is a gift, and I'd welcome any suggestions. Thanks again, Chad Chad Herring, CHRO, chad.herring@zoominfo.com

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      3d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      3d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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