Terrible leadership - AE ZoomInfo Employee Review

1.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

You learn to develop a backbone because you will learn really quickly leadership cares about making money more than they do being diplomatic and running an efficient company.

Cons

This company is horrible - leadership has no idea how to turn this into a well developed system so they literally just lay people off and try to re-arrange teams all the time - disorganization everywhere and Henry and Chris are so disconnected and have no empathy for anything they are all about $$$$ at the cost of their top talent and even customer relationships

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ZoomInfo Response
3y
Hi, Chad Herring here, CHRO for ZI. This recent and only RIF the company conducted in our history was a tough decision and we tried to make it as soft a landing as possible for the people impacted. This is why we communicated very transparently about why we did it and the severance packages we were providing to impacted employees. Our Founder & CEO and President & COO are very close to the business's daily operations, so much so that long-time AEs, Directors, and Managers regularly contact them directly with ideas. Unlike other tech companies, the team built a high-growth but durable business, which helped us avoid the vast RIF numbers we've seen at other companies. We provide as competitive compensation, stock grants, and benefits as possible while maintaining a strong and growing business that will be around for 50 years. The suggestion box for all employees is always wide open.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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