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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Disappointing chaos - Anonymous employee ZoomInfo Employee Review

      2.0
      Jul 19, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZI tends to be a need to have, so you can sell it.

      Cons

      Many. 1) Mandatory return to office is terrible. In a "what have you done for me lately?" culture and no work/life balance, now they ask that we spend hours commuting and we can't get our work done in traffic 2) If you were hired remotely and want to keep that, you won't be considered for promotions if they can hire someone that goes into an office. I've seen this happen to my colleagues 3) None of your feedback will go anywhere. We don't provide manager reviews. They are free to behave poorly without consequences even if you go to HR

      avatar
      ZoomInfo Response
      2y
      Thank you for leaving a response and are concerned with your experience to date. It’s true that our sales culture can be demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. And because we want to hear from our employees, like you, and understand what you need to be successful we recently launched the ZI Voice employee engagement survey (we hope you participated as your candid and anonymous feedback will be taken seriously) The insights will enable our Senior Leadership team to understand your views and take action.

      Explore other reviews about ZoomInfo

      5.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

      Cons

      The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      4
      avatar
      ZoomInfo Response
      6d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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