Churn and burn culture - Product Manager ZoomInfo Employee Review

1.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Salaries are competitive (although not for the the hours they demand) and stock vests over 3 years. They promote from within (which may be out of necessity because so many people leave.) It's a good name to have on your resume.

Cons

Everything! The company culture is atrocious. There are 20+ C-Suite executives and they all micromanage, which creates a culture where quantity is massively prioritized over quality of work. Checking the box that a task/project is complete is far more important than thinking strategically and doing work that will benefit our customers and/or internal users. The C-suite also scrutinizes how much PTO each employ takes (regardless of the quality of work you produce or the number of hours per week you typically work.) Everyone is expected to work well over 40 hours per week, since teams are dramatically understaffed, and PTO is heavily discouraged. (You are required to deliver the same amount of work, if you take time off, so you can never take more than 1-2 days in a row.) The benefits are the worst I've come across in tech (ex: you have to accrue sick time, the health insurance is off-brand BCBS and it's hard to find in-network doctors.)

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ZoomInfo Response
2y
Hi, thanks for taking the time to leave a review of your experience at ZI. We wanted to comment on your review to clarify a few points about the culture. It’s unfortunate to hear that our culture is not a place you feel that employees can thrive. Since the beginning of the year, we have prioritized and invested in our resources as well as made signifiant strides in account loads. As mentioned in the last All Hands meeting, we have refocused our company to three things that creates incredible, long-term, durable value - Solving hard problems, rowing in the right direction, having customers who trust you and love our products and services. Also our benefits consistently rank as top notch and are reviewed regularly to compete with other Tech companies and especially after feedback received from our engagement surveys. If you are unable to get PTO approved please work with your HRBP to ensure you get what you need for a good work/life blend. Thank you

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
2d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
2d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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