Never ever join this company - Customer Success Manager ZoomInfo Employee Review

1.0
Aug 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Providing Mac laptop with high configuration

Cons

I strongly advise against considering employment at ZoomInfo, particularly in their CX team. The CX team seems to be comprised of a significant number of unqualified individuals from the service-based industry, and their HR department is also lacking. It's evident that the HR director's responses are predetermined and fail to address employee concerns, ultimately leading to dissatisfaction. HR team's broken promises, an underqualified management team in India that inhibits career growth, and several specific issues The benefits are constrained for the Indian team. Night shift allowance is calculated on a daily basis, a practice more typical of lower-tier companies. Employee well-being doesn't appear to be a priority. I never saw a company who pays night shift allowance as daily basis. I am 100% sure call centre . For individuals seeking opportunities within the SaaS sector, I strongly recommend considering companies like others, companies but I strongly advise against considering ZoomInfo.

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ZoomInfo Response
2y
Hi, thanks for taking the time to leave a review of your experience at ZI. It’s unfortunate to hear that our culture was not a place you felt you could thrive. Our global leaders are fully committed to growing, mentoring and giving ownership to the ZI India team and they are spending their time and giving other necessary training. We are a company that values its employees and their career growth, evident by the launch of our new contract with LinkedIn Learning, where employees have the ability to set their career goals in the platform to get targeted courses for self-paced education. We also foster a culture of inclusivity and diversity and strongly believe that every employee is entitled to a work environment free of offensive conduct regardless of its form or manner. We have an anti-discrimination and harassment policy that we take very seriously. Also, our benefits consistently rank as top-notch and are reviewed regularly to compete with other Tech companies, especially after feedback received from our engagement surveys. Thanks again for your hard work here and best of luck in your next career adventure.

Explore other reviews about ZoomInfo

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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