Don't Do It To Yourself - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

OT Hours are paid, great product, well known company

Cons

Everything else. This is a very boiler room like "work over everything" company. I will find myself constantly working until 7/8 PM to stay in pace with my peers, who are also working those hours. Management regularly has said we can make calls while making dinner or during night hours. If you have any life outside of work at all be prepared to throw it away once you start here. Hustle culture is embedded into your brain from the second you start, and anyone who wants to work normal hours will be ridiculed and way behind. The quotas are unrealistic, and nobody seems to talk about it. 10% of my team hit quota last month (I was part of this 10%, so not a disgruntled employee) and the management will just throw wolf of wall street quotes at you and say you "gotta want it"...99% of this job is out of your control plain and simple. We need to stop pretending like the completes you get every month aren't purely luck based on the leads you're given, which by the way there are favorites who get handed leads because management is buddy buddy with them. Meetings every day with no value, we all have access to a dashboard we don't need daily recaps. The sad part is this company has the potential to be great but they rely on stressed sales people with no life outside of work to sell their product because that's the culture they built.

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ZoomInfo Response
2y
Thank you for taking the time to leave your review and feedback, it is truly valued. As you know, our SDR team is critical to the sales cycle and we appreciate everything you do to make us successful. As for the mass hiring class every month, we are still growing so those openings are driven primarily by new positions and openings due to promotions. We believe in promoting from within and nobody is promoted more than our SDRs. As you're aware, we are going through a reorg in our sales department, which is very exciting. Thank you again for your feedback.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
2d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
2d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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