Was great and could be great - needs improvement - Account Executive ZoomInfo Employee Review

3.0
Nov 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Incredible product that is a ton of fun to sell. The right person has the ability to make a lot of money. You can learn a ton and sell an innovative product at a high level in a tough selling environment.

Cons

This place used to be somewhere anyone would want to work. The culture was unmatched. Unfortunately it has become unbearable to work there for most. Many sellers including myself really wish we could stay, but it’s no longer an option. Certain middle level managers are downright intolerable and emboldened to be. CxOs are tone deaf and continue to make shocking decisions. Makes you question if they want sellers to attrit.

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ZoomInfo Response
2y
Thank you for taking the time to leave a review. We care tremendously about your feedback and there are several things we've done to help such as exiting several AEs (and SDRs) for playing in the grey/"cheating" right when we uncover it, exiting leadership that didn't align with our values or culture, implementing ideas from our front line to improve morale and demo equity (updated lead scoring) and rolling out coaching for leadership on what’s important, how to coach and give feedback and be consistent. And in the new year we are working with the teams to have far smarter/better quota targets, and continued improved demo routing. Please feel free to reach out to your direct manager or HRBP with other ideas you may have to help us improve. Thank you for all you do!

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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