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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      this place is an absolute joke - Sales Representative ZoomInfo Employee Review

      1.0
      Dec 7, 2023
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      the comradery across the SDR floor, lots of bright, young people

      Cons

      Where to begin. Henry Schuck does not seem to value his employees at all. On Thanksgiving, he sent out a company wide email and never once expressed his gratitude for us. From day 1 the message to new reps is: "we expect you to hit your number, we EXPECT you to hit your goals". The communication is very poor from leadership to SDRs, there is conflicting information being spread all the time. No one is on the same page. The micromanagement is extreme, if you are slacking on your calls for one hour you'll be bombarded by your manager to know why. The start-up behavior creates a horrible sales culture here. In fact, one of the managers scolded one of the SDRs for smiling on camera during a meeting. Compensation is borderline poverty level in this economy. For a billion dollar company, this culture is unacceptable.

      avatar
      ZoomInfo Response
      2y
      Thank you for stopping to leave a review as we always appreciate feedback. We did want to call out a couple of things. First, Henry did not send out a company-wide email on Thanksgiving. Earlier that week, he did send out an email that highlighted our weekly wins and difference makers while giving kudos for people's exceptional work. Henry knows that our greatest asset is our talented team and it's what differentiates us from our competitors. Regarding your goals, yes, you're right! The expectation for ALL of our employees is that we hit our goals. In 2023, we implemented some changes to how we track goals to make them clear and measurable. Our company and personal goals are rooted in our commitment to enhance and streamline our operational processes and promote a healthier work-life balance for our employees while focusing on excellent customer care. Regarding compensation, we pride ourselves in paying above-market for our roles and for those that hit their goals and targets, considerable incentive pay. Last week, Henry announced our company's commitment to equitable pay by signing the California Equal Pay Pledge. We are committed to conducting an annual company-wide gender pay analysis, reviewing hiring and promotion processes and procedures to reduce unconscious bias and structural barriers, and promoting best practices that will close the pay gap to ensure fundamental equity for all workers. Should you have any additional concerns or ideas for improvement, please reach out to your Human Resources Business Partner confidentially. We value your feedback and input and thank you for all you do to keep our business thriving!

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      4d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      ZoomInfo Response
      4d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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