They don't care about you - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Good stepping-stone job to have on a resume.

Cons

They care very little for there SDR org. Inbound SDRs have to work overtime just to hit quotas without getting paid. This is because we are technically not allowed to work overtime if we are not pacing to exceed our quotas, so we don't clock in for the OT we work. KPIs are unreasonable and SDRs have to fake dials to hit dial quotas. If they still had unlimited PTO, that would be another pro, but they took that away. They said it was to "make it easier for SDRs to take PTO by having limited bank of hours", but they offer no quota relief if you take time off. They also lied about our OTE, saying that we would make 20k in commission as Inbound SDRs, but it's closer to 6k which is a huge difference. Very limited room for growth since ZoomInfo is not a promote from within company. Trainings are useless and unhelpful. They invest very little in there enablement programs, which aren't much more than a slide deck ZoomInfo's products and weekly trainings about the rules we need to follow as SDRs. SDRs share lead lists, so they are competing against in each other-but in a bad way. Reps will try and sabotage each other to get ahead. and managers will turn and look the other way.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review. We value our employees and their hard work and we wouldn’t be where we were unless it was for people like you! Our culture can be demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. We wanted to clarify our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. You would indeed need to get approved for OT but we have made it clear that any time worked needs to be clocked. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. Also, we've lowered dial quotas twice now to make sure our dial quotas aren't unrealistic. Quota relief isn't something any sales department at ZoomInfo does, this isn't unique to SDRs. In terms of advancement and internal mobility, we have an extremely robust SDR Academy that supports SDR training, it's often praised by many SDRs as being the best training program they have ever been through. We promoted 138 SDRs to other departments last year! We are disappointed to hear that you are not feeling appreciated but we thank you for your contribution to ZI! Should you have any ideas to share to improve please reach out confidentially to your Human Resources Business Partner to talk through your concerns.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
3d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
3d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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