Pros
The success team is the most mature success team I have been a part of. There is a clear chain of command, division of responsibilities, and processes that work for nearly every situation. My direct manager, the department leader, and the department director are all passionate, knowledgeable, and great to work for. They have actually done the job and it shows. The internal tech stack is fantastic. The Salesforce instance is surprisingly not garbage, a lot of manual processes are automated and well thought out. The copilot product is extremely useful and the client base is mostly enthusiastic about using the product. IC teammates are smart, driven and extremely easy going. Everyone is willing to help.
Cons
The main con is the hybrid working environment. When they hire you, they don’t tell you that your colleagues, who in many cases live a mile or less from the office, can basically attend when they want due to seniority. I respect incentives for longer tenured employees, but you aren’t creating much of an environment of learning or relationship building when the most senior and knowledgeable people on the team can’t be bothered to come in and interact with or educate you. It creates 2 very different groups of people. The office is composed of all newer hires serving time together. The (current) Vancouver office is where dreams go to die. It’s so bland and soulless that it actively sucks your spirit. The monitors are blurry, the chairs suck, the bathrooms are terrible, there is no where comfortable to sit or have a conversation, it’s open floor plan so it’s extra noisy. I realize there is a new office being built right now, but so hopefully big changes coming here for the people serving time together. Another thing I’d like to know- why does a tech company have a dress code? Why am I putting on pants in 95 degree weather to come sit on video calls all day? Interacting with the sales team could be down right antagonizing. You could never trust them to do the right thing like change the contract they themselves messed up without weeks or months of persistent follow up. Sales will ignore you from the ICs up to the directors. They truly do not care about what happens after the money has been collected and most of them perpetuate every negative stereotype of a sales person- I know for a fact this attitude comes from the high pressure they are put under, but it's still sub-optimal. Eventually you just stop caring because you can’t get anyone else to care about how poor the client experience has been. There is a huge gap between what they say they want the client experience to be, and how it actually is. ZoomInfo sales reps are notorious around the business world, and it's not a good notoriety, and I can confirm it definitely sucks working with them internally too.