It just seems so clear that band-aiding past mistakes (silly costly acquisitions, toxic weekend warrior culture, lack of real internal feedback loop, pressure cooker tactics from top/down, CEO cult of personality) keeps following us around.
My exit SURVEY rather than a 30-min call with HR partner after several years of employment says it all. Awarded 50 zudos on my recent work anniversary (amounts to $5 lol.) My director even laughed when I told them it was an exit survey rather than an interview. Common Chad and team, do better!
CEO doesn’t believe in marketing, which hurts our market perception. How is it that we have ~60+ of the Fortune 100, most spending $100k if not $1M/year and all we have is a friggin Airtable repository of piecemeal quotes?! CEO thinks pay-to-play review sites will cut it alone, but without a real enterprise marketing engine (G2, Trust Radius, Gartner etc.) buyers see right through that. Actual 3rd party validated customer proof points and not just leaving sales in the lurch to copy/paste from internal docs would be nice. Don’t buy it? Leadership just fired the product marketing team as of June 2025! Meanwhile downmarket competitors have robust communities and are gaining traction and undeniable groundswell. Can’t keep arrogance about being the “best in class” forever without proof points. Surveying your customers once a year is amateur hour. Do better.
Book Segmentation at this company is a disaster. Peers on my team have rapidly scaling unicorn customers while others have a book full of imploding logistics / supply chain companies. Sales Ops doesn’t seem to assign new accounts to AMs with any adherence to defined segmentation. Compounded, this leads to hyper inequities in territories and unbalanced books, while everyone’s quotas for upsell and segment renewal rates are static.
The monthly grind is killing morale. Figure out another way to structure your forecast cycles for upmarket teams. Cheesy promos are not building client respect or persuasion. Yes, macro environment is a factor, but the end of month hysteria degrades our client’s respect for us and they’re trained to ask for discounts rather than us leading with leverage.
There’s no holiday parties, and only offices do happy hours/monthly lunch. What is a demanding job without a thank you at the holidays. Our thank you on the holidays is a “half day” for sales on Christmas Eve. No joke, they can’t even let their grip off for Christmas Eve.
