Is ZoomInfo a good company to work for?

ZoomInfo has an overall rating of 3.8 out of 5, based on over 2,274 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at ZoomInfo to a friend and 62% have a positive outlook for the business. The best reviews about ZoomInfo have been left by employees working as Learning and Development Manager , Director and Sales Manager .

Does ZoomInfo pay their employees well?

According to anonymously submitted Glassdoor reviews, ZoomInfo employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at ZoomInfo. This rating has been stable over the past 12 months.

How satisfied are employees working at ZoomInfo?

72% of ZoomInfo employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ZoomInfo 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ZoomInfo?

Sales Development Representative (SDR) (221) , Account Executive (168) , Account Manager (125) , Software Engineer (55) , Customer Success Manager (48) , Sales Development Representative (44) , Senior Software Engineer (43) , Research Analyst (32) , Product Manager (26) , Manager (25) , Sales (24) , Sales Manager (24) , Customer Success Manager (CSM) (20) , Director (19) , Marketing (18)

What are the pros of working at ZoomInfo according to real employee reviews?

"people are great and fun to work with cutting" ((in 224 reviews)); "Culture is great and they promote from within." ((in 174 reviews)); "There is great leadership in place and extremely rapid growth along with great stability." ((in 116 reviews)); "Good pay and my life changed a lot after joining here." ((in 96 reviews)); "ZoomInfo also offers unlimited PTO and great benefits along with an attainable quota." ((in 92 reviews))

What are the cons of working at ZoomInfo according to real employee reviews?

"Software has many bugs leading to a ton of customer service work poor management constant changes" ((in 78 reviews)); "No work/life balance" ((in 76 reviews)); "Constant layoffs that they hide from the media and somehow it works" ((in 42 reviews)); "internal favoritism is blatant and not able to be brought up" ((in 14 reviews)); "Management will not make you feel good about taking time off and there are multiple blackout dates throughout the year." ((in 12 reviews))

What are employees saying about ZoomInfo layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ZoomInfo layoffs and their outlook for job security at ZoomInfo in 2026.

What are the top reviewed ZoomInfo locations?

Vancouver , Waltham , Boston , Bethesda , Grand Rapids , Conshohocken , Portland , New York , Philadelphia , San Francisco , Washington , Los Angeles , Atlanta , Seattle , Chicago , Austin , San Diego , Dallas , Denver , Israel , Jersey City , Boise , Salt Lake City , Phoenix , California City , Bellevue , Saint Petersburg , Tampa , Park City , Arlington

ZoomInfo reviews

No Stock Options - Customer Success Manager (CSM) ZoomInfo Employee Review

4.0

Aug 13, 2025

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

High-Impact Work – You get to work with industry-leading data and tools that genuinely make a difference for customers. Career Growth Opportunities – Exposure to advanced tech, cross-functional projects, and a clear path to develop skills. Fast-Paced, Innovative Environment – Things move quickly, and there’s constant opportunity to learn and adapt. Strong Team Culture – Collaborative colleagues who are driven, knowledgeable, and willing to help each other succeed. Recognition & Rewards – High performers are noticed and rewarded, making it motivating to go above and beyond.

Cons

High Pace = High Pressure – The fast-moving environment can sometimes feel like there’s little room to catch your breath. Frequent Changes – Processes, priorities, and tools evolve quickly, which can be challenging to keep up with. Workload Intensity – High expectations and ambitious targets can lead to long hours in peak periods. Complex Product Suite – The depth and breadth of offerings require constant learning, which can be overwhelming at times. Visibility-Driven Culture – Performance is closely tracked, which is motivating for some but stressful for others.

ZoomInfo Response

10mo

We're thrilled to hear that you've experienced the high-impact work, career growth opportunities, and collaborative team culture that define working at ZoomInfo. Your recognition of how we reward high performers and create an environment where people can bet on themselves with leadership support really resonates with what we're building here. We take your feedback about managing the intensity of our fast-paced environment seriously. You're right that balancing innovation with stability and prioritizing workload management are critical as we scale. We're actively ensuring we celebrate both individual and team wins more broadly. Our goal is to maintain the energy and momentum that drives results while creating ways for our people to have balance. If you're interested in sharing more specific thoughts on how we can continue improving in these areas, please feel free to reach out to me, your manager, or HR business partner directly. --Whitney Littman, VP of Customer Success

Explore other reviews about ZoomInfo

5.0

Jul 23, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ZoomInfo is a super fast moving company with zero bureaucracy. There's plenty of opportunity to try new things and execute your vision. Leaders are expected to be "in the business", allowing you to be involved in the work without being mired in administrative work. The office in Waltham is brand-spanking new, is super nice, has a big exercise room, and great snacks. The Vancouver office is also super posh. The company has invested in great AI tools which are accessible by all employees. I enjoy working with every single person that I interact with. Not one bad apple in the bunch.

Cons

If you work at ZoomInfo, you'll need to get things done. Your work is visible and leadership expects results. If you can call that a con.

1.0

Jul 9, 2026

Marketing

Recommend

CEO approval

Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

3

See reviews by: Helpful|Rating|Date|All

Jobs at ZoomInfo

Senior Strategic Customer Success Manager

ZoomInfo

No Stock Options - Customer Success Manager (CSM) ZoomInfo Employee Review

Explore other reviews about ZoomInfo

Jobs at ZoomInfo

ZoomInfo reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ZoomInfo reviews FAQs

Jobs at ZoomInfo