Current Sales - Anonymous employee arrivia Employee Review

They make it impossible to make money. As soon as you start making your sales goals...they take you out of the sales queue and put you in the Customer Service queue..only to get overflow sales called. Making it impossible to make your sales consistently. If you make your sales goals, they have to pay you a bonus. They also control the quality of clients you are allowed to speak with. In any brand, they ask the customer what income level they fall in. So the calls where people are making over 6 figures a year, are going to hand picked favorites. With no opportunity for other agents to speak to them. As is, the customer that select a family income of 25.000 go to other agents. Management is dicey. One department, the management disappears completely in the middle of helping an agent, leaving them to fend for their own. Lack of training and owning the responsibility of helping others. Turnover rate here is high. The company doesn't pay enough to keep quality people around. The lack of training is a big issue. We are making reservations for families to take vacations. There are many details to cover. When the employee doesn't have the training and knowledge to handle these things, the customer will not be happy. So many things that could be avoided if the company would take the time to train people properly. It would result in happier employees and customer. It would reduce the turnover rate. And essentially save the company many dollars in the long run. Stop cutting corners. Get rid of the employees that are consistently bad. That treat the customer poorly, that treat their teammates with disrespect, that create a hostile environment. Listen to the complaints, and fix the issues. It's the same complaints over and over. The "point" system is childish. If someone is sick, they are sick, or their child or loved one is sick. If you have hired someone that you suspect takes advantage of sick days, find out why. Take everyone's situation as a case by case situation. To deduct someone's paycheck and source of living because they are sick, is inhumane. Work WITH them, not against them. Help them. This company prides itself on giving back to the community. How about taking care of the ones that take care of the customers. If the employees are happy, you more likely to have happy customers. We sell vacations. How about letting your employees take a vacation? PTO is rarely approved. We have to have coverage to handle the calls. So staff accordingly, with quality agents that deserve to be paid a respectable wage. Make it possible for people to have a fair chance at making sales goals. An equal opportunity. Everyone knows what's going on and knows that it's not fair. I am surprised that no one speaks of this, but it is all well known. I hope for positive changes. Let's Make Ice Great Again.