Cruise Sales for RCI program - Anonymous employee arrivia Employee Review

Very difficult training that lasted 8 weeks-not 6 as they stated-total information overload. You dont find out what shift you will get until the very end of training and it may not be what you like... no changes allowed. Ridiculous amt of different screens all within a virtual environment that went so slow and 2 programs were DOS. Only get about 10 inbound calls per shift so you made a lot of outbound calls BIGGEST of all is the pay... you only get $10/hr and they tell you 10% commission. What they don't tell you is the commission is off company profit, not net sale amt...and if your conversion is under 40% you don't even get that. Commission really could be only 2% , 4% , 6%, or 8% depending on closing ratio. Support was good at times... but not always...and because systems were so wonky and did not allow you to do everything needed to do ...you needed support to complete certain transactions. Depending who you ask, the rules change. During hurricane season we had to take cust service calls to change bookings. No sales -conversion drops - commission bombs out - and unless you can live on $10/hr minus taxes, ins, etc. no good. Everyone in my class quit shortly after class was over and lost a lot of money.