Pros
You can work from home, which is great. The pay is decent.
Cons
Their products are bad, most of the reps don't know what they are selling most of the time. Customers are told they can go anywhere with their certificates, but that's not really true. There are huge restrictions, and most of the time people don't get what they were expecting. There is a huge markup on other products, such as tickets to shows and other items, but customers are being told that they are getting a great deal, which is a blatant lie. They have so many fronts and fake companies, such as governmentvacationrewards, which sells to military families. There are no real discounts, it's all the same. They are duping soldiers into thinking they are getting a good deal. Half the time no one knows what they are doing, the training is poor, the products are convoluted, complicated, full of restrictions. They will fire you if you complain, and they have no flexibility like most other call centers. One of my co-workers got fired because she got sick, and she'd been there for four years. These people are thieves, liars, manipulators, and heartless. Save yourself, and stay away.