Blind leading the blind - Anonymous employee arrivia Employee Review

The company makes a good part of its revenue working with Timeshares as their "travel fulfillment" - so the customer is already frustrated by being scammed with the timeshare and then gets scammed into "upgrading" memberships with Arrivia. They also work with multiple other brands, for instance USAA - who is a VERY respected company - but then their members work with arrivia agents who usually can't even recognize major U.S. travel locations because they are all based overseas. Yes, the name of the game with arrivia is OUTSOURSING. Doesn't matter that these people have no clue what they are doing most of the time - and it's hopeless because those MANAGING them don't either. Every so often the 'red alert' goes out as another Partner Brands threatens to cut ties because of complaints from their own members, and all attention goes to that particular brand. Once the issue calms down (or the brand has enough and cuts ties completely), it's back to not knowing or CARING what the heck they're doing. $$$ is all that matters to these people,