Pros
Excellent Benefits Free Drinks and Bagels (bagel day) Casual Dress code Cool coworkers/good place to make friends 2 gyms very clean building decent pay for a call center job cool appearance visually and cool colors all around fun eBay swag giveaways/raffles to get stuff Ebay as a company in general is good financially. i support any changes business wise for them to make money on the site.
Cons
1. the metrics for the TCC program are unreal and too high. they keep getting more and more strict. This causes the stress level to increase drastically. As long as you get good stats you can do whatever you want, and management will leave you alone and give you all the praise in the world. if you don't meet the stats then you go on performance review and could potential get fired. This means you gotta get people off the phone as fast possible and make sure you get good surveys. So a lot of people have to balance between doing the right thing (resolving customers concerns, even if its past 12 minutes) or just telling people what they want to hear in order to get them off the phone faster (aka lie and say i will follow up with you and never do, just to make your time look good). People do it all the time but a lot of it goes under the radar if members aren't leaving you bad surveys. 2. Most of our leaders/supervisors are never around to help, and a good chuck of them know less than the agents lol. Mainly because they were external hires. 3. High stress levels and there are a lot catch 22 situations agents are put in. a lot gray areas that management expect us to follow but its a lose, lose situation. 4. tech issues are very unorganized and there aren't any good follow ups to agents when things get fixed. so we have lie to the customers that call in about it. 5. our computers need to be updated and our tools are kinda slow or buggy. 6. tons of disorganization internally for trust and safety issue, policies, random exceptions that just make you want to jump out the window. 7. if you get sick, call out of work and have a doctors note it still counts as occurrence against you 8. we should have access to available PTO from our house Your pretty much thrown to the wolves and gotta do things on your own or ask the people near you for help until you find your own 'techniques' to get by. make sure you get to meet as many people as you can and network from other departments! only way to truly get work done in a quick manner.