Could be better - GCX Risk Teammate II - E2m eBay Employee Review

2.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

They pay pretty well for a basic call center job. eBay does do good things for their employees. It is generally a good company.

Cons

The leads and coaches are horrible. You are basically on your own to figure stuff out. Training is decent, but when you are actually taking calls you can't get the same support. It is disheartening when you want to be a good employee, and you have to ask the same question multiple times to multiple people. It is about stats and not helping the customers. Honestly ridiculous.

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eBay Response
5y
We're grateful for your time to leave this review. Sorry to hear about the experiences that you've felt with your leads and coaches. You've provided great advice on how eBay can improve and if you'd like to share additional insight, please don't hesitate to email glassdoorfeedback@ebay.com.

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5.0
Jul 14, 2026
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CEO approval
Business Outlook

Pros

Really good company you will go out as a leader

Cons

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

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