Lots of promises, no delivery - Customer Service Representative eBay Employee Review

1.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home.

Cons

The company constantly promises growth internally, including with pay. I have been promised a promotion 4 different times in a year with no differences. My performance has been praised, with nothing but a ‘nice’ to show for it. Very demotivating. When reaching out to management for questions or concerns, if you are lucky enough to get a response, it is often responded with a false promise to follow back up. They rave about their amazing benefits, when I have had much much better benefits at every other company I’ve worked for. I’ve never paid so much for Dr visits in my life. WITH insurance. They do not care about their employees, unless you are management and allow no sick leave without dipping into your paid time off. If you don’t have enough- they will put that in the negative before they just let you be sick, so your time away from work is minimal. Colleagues have had to miss their own fathers funeral due to this. Otherwise they would have lost their job. We also been promised for over a year that we would be able to change our schedule to a different shift start time or days you work, which is also has never come to fruition. This company has nothing positive to offer, aside from the work from home option.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice employee friendly company ..

Cons

sometimes bureaucracy slows you down but things have improved in last few years

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

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