I was respected equally to the amount we disappointed clientele - Marketing Executive eBay Employee Review

2.0
Dec 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Upper management always had my back and allowed me to look the other way when my counterparts were dishonest.

Cons

The culture at eBay customer service is to tire the clients until they give up. Oversees agents commonly gaslight people with real issues. Their main job is to pretend they're helping to make the customer give up.

Explore other reviews about eBay

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Really good company you will go out as a leader

Cons

Frequent org changes , layoffs

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Challenging work, great company culture. There is something genuinely motivating about building for a brand that everyone knows and uses: the scale and real-world stakes make the work feel meaningful. The AI work specifically is at the frontier of applied AI: production systems, hard problems in agentic workflows and evaluation, and real customer impact. Good work-life balance. Leadership is more engaged and technically credible than I expected from a company this size — when I built a prototype, senior stakeholders engaged substantively and supported continued investment quickly. Competitive compensation, sharp colleagues, and a well-sized Austin office with a focused, collaborative feel.

Cons

Like any tech company, there is some legacy code to deal with which can cause friction. That said, eBay has made meaningful progress on modernizing the tech stack and has genuinely embraced the latest tools: AI development here uses current frameworks and infrastructure, not decade-old patterns. Large company coordination processes (security reviews, cross-team alignment) can slow things that could move faster, and vendor partnerships add some communication overhead. But the reach of what you build makes it worth the extra overhead.

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