Pros
Great insurance benefits and benefits in general, for work from home.
Cons
They hire you, hype you up about growth opportunities and the path you’ll take, only to constantly change it and leave you stagnant. You’re trained initially, but not continuously, and put metrics pressure on you. ESPECIALLY the resolution metric, which is mostly based on how customers feel about the company and not the actual representative. I am overworked and feel under appreciated. They then added the UK line to our calls and never actually trained us on how to deal with those customers. I initially loved working here, but I feel like our wants, needs, and work life balance are overlooked. We used to brush up on training, but since they laid a ton of people off last year, we are overworked and not provided with many “continuing education” opportunities, which would help with metrics. Instead, we are asked to work, and also work overtime, lots of overtime. When I started working here I was told I would be in my position for only six months, however it’s going on three years. Also I was told I would take a certain path of training, but that also has changed. I’ve asked many times for opportunities to move to other departments, but those requests go ignored. I’m almost to my breaking point and this is very stressful.