I observed that the operations of eXp US and eXp Canada were quite different. Canada was added later in the game, and when I worked for them they were playing "catch-up" and being impacted by the effects of exponential growth and operational systems that were not always able to keep up, The company is built on a model similar to multi-level marketing, in that agents are incentivized to bring new agents on board and add them to their rev-share group. In theory this sounds good. In practice, I observed that new agents were being onboarded that had an incomplete picture of what being an eXp agent meant. Management was often stretched quite thin.
