Off-putting job environment - Patient Care Representative giftHEALTH Employee Review

You're all shoved in one room. If the managers don't like you, honestly just expect to take more calls while they assign their favorites to take easier chats. The system that they have is unreliable and structurally flawed. You're telling patients to hold while you rely on necessary information from Tier 2, to relay back to the patients, instead of covering the obviously important information in training. It takes forever to get back to the patients while Tier 2 is overworked like hell. You WILL be micromanaged and you can't speak too loudly on break because the break room is literally in the same room as the work floor. Good luck lol