Call Center Work Done at Home - Former Trainer goFLUENT Employee Review

2.0
Feb 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible hours (starting as early as 3:30 am if you like). Interested, professional clients willing to learn. Good resources to use for training. Caring, knowledgeable help desk personnel Immediate manager helpful (but so overloaded, you don't want to bother them)

Cons

Virtually no pay increases, so you must be happy with starting salary. Ever increasing performance metrics resulting in robotic lessons. Trainer submitted to severely graded Quarterly Audits creating high levels of stress. Company encourages working off the clock to finish reports after each lesson. No compensation for trainer supplied internet, computer, headset, microphone, software updates etc. No benefits whether you work for the company for 2 months or 6 years. Company asks for employees to work extra hours during busy times but provides no increased incentive pay. When times are slow, there is no compensation. This cannot be a job where you need the money to pay monthly bills.

Explore other reviews about goFLUENT

5.0
Sep 17, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You meet many interesting people around the world. The people who work for the company are friendly and helpful.

Cons

It's a fast-paced environment and can get very busy but that's not always a bad thing because it's never boring.

5
avatar
goFLUENT Response
3y
Thank you for your feedback. Indeed goFLUENT is a fast-paced company. There is no time to be bored. We are glad you like it and that you enjoy the friendly and supportive environment. We wish you much satisfaction in your position.
1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

For a side hustle, maybe.

Cons

Toxic work environment, rules on the fly, no respect, arbitrary, shenanigans for not paying, changing payment methods in detriment of the trainers, negative work environment, completely unmotivating, never appreciate all the clients that appreciate a trainer, and politicize the teaching methodology to spread environmentalism and pro-big tech agenda ideals.

2
avatar
goFLUENT Response
1mo
This review raises a number of serious accusations, and we feel it's important to respond to them directly. Suggestions that the company engages in "shenanigans" to avoid paying trainers, advances political agendas or dismisses people for being honest simply do not reflect reality. Transparency is one of our core values, and payment structures, incentives, and policies are communicated very clearly. We also reject the suggestion that trainers are not respected. Trainers are at the centre of what we do, and respectful, professional communication is something we expect from everyone in the organisation. While your overall view is clearly very negative, spending more than eight years with the company suggests there were aspects of the role that continued to work for you over a very long period of time. We wish you the best going forward.
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