Run! - Anonymous employee iHerb Employee Review

1.0
Mar 17, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can say

Cons

I'm rather surprised at the number of positive reviews. It's good to know that other departments had it better, but my former colleague once told me that she was explicitly asked by HR to leave a 5-star review when she first joined the company, so there's that. If you're a true product person, then you better dodge this bullet. They once had a promising product org, but I saw it crumble in front of eyes, so there's no one left to hire a competent product person, let alone the upper management that understands what product management means. If you're desperate to get a job or like being told what to do and collect your paychecks, then by all means, come and work here. This place is a constant revolving door of talents and has the highest turnover rates that I've ever seen. There was even an incident where the team was excited to welcome a new VP of Product (a position that was vacant for more than a year) but guess what, he never showed up! What a joke, he didn't even last a day. It's truly unfortunate because I've met one of the brightest folks here, but management couldn't handle them because they were too smart -- seriously. They weren't afraid to vocalize their concerns over management's illogical decisions, and the next thing you know, a lead was fired, then a whole host of remaining leads and team members began to leave. The only way you succeed here is to be a family member of the executive leadership or by never asking the right questions and simply obeying what they tell you to do like a good servant. Then you'll be up for back-to-back promotions, hooray!

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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