Good - Customer Service Representative iHerb Employee Review

3.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote job, trainings, team, international company

Cons

Deadlines to solve every customer complaint/inquiry 5-8 minutes (generally speaking), some leads were not professional and gave wrong information to assist the customers, the manager could not accommodate a request for specific shift/weekends. I got fired in the middle of war in my country.

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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