clueless upper management - Anonymous employee iHerb Employee Review

1.0
Sep 16, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- insurance premiums are paid for - WFH positions, but local offices are available - nice offices - teams are supportive at the peer level

Cons

- Management is out of touch (company pretends to celebrate the contributions of their workforce while simultaneously having mass layoffs in the same week) - Upper management often times assign projects without a clear set of milestones or measures of success. This lets those managers set their goalposts if they come to find out their expected outcomes did not happen(because they didn't plan correctly or do their due diligence). - Projects are rushed so the achievements would look good on paper, but are never planned for upkeep, leading to rushed roll-outs with little to no support, as resources are used for the next rushed project. - Reactive culture - e.g. FTO was first implemented so the company didn't have to pay out PTO (disguised as "unlimited PTO"), then switched back to PTO after people started taking deservedly more days off. CoVID hits, people aren't taking vacation, then all of a sudden the company reimplements FTO when they realize they need to payout PTOs again. - Phantom shares are used to incentivize staying in the company instead of raises, and are worth very little (if anything at all) due to constant bad investments in failed projects.

Explore other reviews about iHerb

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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