Awful work/life balance - Customer Lending Representative loanDepot Employee Review

They change your schedule every month, and can’t guarantee you a schedule. The only thing they tell you to do is try and “switch with someone” but that’s almost impossible. They make you work 2 Saturdays a month but don’t tell you until the Friday before you work, so good bye planning your weekends in advance. The managers are super condescending, and will grade your metrics on things that are outside of your control. They say that they get all their leads directly from the website but I’ve had so many callers say they clicked an add saying they were eligible for a 3rd stimulus check. It all feels predatory!! You get coached and written up if you don’t rebuttle the call when they say no. I understand doing it once or twice but they want you to do it until they hang up.