nCino

3.0

Aug 2, 2023

Recommend

CEO approval

Business Outlook

Pros

I worked at nCino for 2.5 years during the peak of Covid-19, I left just as soon as they were starting to push in-person work policies back into place at the beginning of 2023. nCino is a great place for anyone who is looking to get their foot into the Salesforce ecosystem as they are one of the few Salesforce companies hiring true "entry-level" positions, especially in Support Engineering. I had a decent experience with my front-line supervisors during my time there and most of my colleagues were fantastic, I even formed a few friendships that have continued after I left for a different opportunity. At the time of my employment they also provided a per month cell phone stipend as well as reimbursement for any certifications that were related to your role (only reimbursed for passing, not failures or retakes). Employees were also given a generous stipend during the early days of remote work for home office supplies. My work/life balance was decent and I generally averaged 42-45 hours per week prior to being shifted to an hourly employee. Other departments may have experienced longer hours/weeks during development cycles which is typical of the industry. However, I was repeatedly asked to join the on-call support team even after expressing my disinterest in doing so. The culture is about what you would expect from a mid-sized tech company. nCino performs a lot of community service which is admirable, and has several affinity groups and does a great job representing them.

Cons

Towards the end of my employment I was transitioned from a salary to hourly employee. After this transition occurred, my paystubs became incredibly convoluted and it was difficult to understand and ensure that I was being paid the correct amount. Along with this transition, we were informed by the department head that 2 hours of overtime a week would be authorized without mgmt approval. However, after submitting my first time sheet with 2 hours of overtime (due to the intensity of my position) I was interrogated and told not to work anymore overtime without consulting my manager. At the time of my employment, the compensation across the company was abysmal for almost every role. C-suite executives would often account for this by saying that our benefits were "unmatched" but after job searching for the latter part of 2022 I found that nCino's benefits package was pretty comparable with most companies in the Salesforce ecosystem. While I did end up making 33% more than my starting salary after 2.5 years worth of raises/lateral promotions in the same department, it was still significantly lower than what I had the potential to make elsewhere and was one of the driving factors behind my decision to leave. The free snacks, workplace beers, and other banal "benefits" don't make up for the obscenely low monetary compensation the nCino offers their employees. I did not agree with the return to office 5 days per week, especially after being told multiple times by the CEO that nCino would be embracing the hybrid workplace environment moving forward. The product itself was incredibly difficult to support at the time due to rampant customization during implementation and often required unique knowledge for each customer. There is a policy in place that requires employees to remain in the same department for 2 years before applying to internal roles in other departments. All in all, I would recommend nCino to anyone that is looking start a Salesforce oriented career. However, I probably wouldn't stay any longer than 2-3 years. My observation during my period of employment was that employees (especially in Support Engineering) would stay for 2-3 years, and then move on to other Salesforce companies that provided better pay.

nCino Response

Thank you for taking the time to leave a review. We are glad that you feel you had the opportunity to join an organization and grow your skills, and ultimately grow your career. That is what we are all about. Thank you also for the kind comments around the many perks we offer at the company and our benefits package. We are proud of the differentiated experience we strive to offer our employees. We appreciate your concerns regarding our salary structure. We just recently released our new salary structures which are competitive with those companies in our industry of similar size and revenues. As part of this work, we ensured that every nCino employee's salary is withing that competitive range. We have also invested a significant amount to increase salaries even further. And, we are very proud that we continue to base our merit and promotion budgets above most competitors. While we still have work to do - as the competitive landscape constantly shifts - we continue to feel the overall competitive package we offer, along with our exceptional culture, offers something to employees that isn't easily replicated. There are two other items you mentioned that we should address. Yes, we are a back to office company. That spirit of in person collaboration is part of what made nCino great, and will continue to differentiate our company and our products and services. Unfortunately, some employees were hired during COVID and didn't have that pre-pandemic frame of reference so we can understand why returning to office felt counter-culture. Also, our average tenure across the company far exceeds the 2 - 3 years you reference. Again, we thank you for your time and contributions while at nCino and for your willingness to provide your feedback. It was very thoughtful and we always learn a great deal from individuals willing to share their thoughts in an effort to make us a better company. We wish you the very best in all your future career endeavors!

Good place to start, bad place to linger - Data Support Engineer nCino Employee Review

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