Not headed in the right direction - Tech Support symplr Employee Review

3.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits Many different products which keeps the calls from getting stale Great team of people that work support

Cons

Not enough staff to do the job. Took a year and a half of being overworked to get more employees and once we did we still needed more. Training was not adequate for the new employees. Customers increasingly unhappy with product and hold times. Increasing amounts of products being released before they really should have been. Seems to be caring less about customer opinion (customers have complained about some of the above issues as well)

Explore other reviews about symplr

5.0
Oct 13, 2025
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very reasonable and kind management, extremely considerate and understanding

Cons

Work depth may not facilitate technical growth as rapidly as a larger enterprise

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symplr Response
8mo
We appreciate you sharing your experience. Interns bring fresh perspectives, and your feedback helps us reflect on how we support early-career talent. We remain focused on building a culture that values people, performance, and long-term growth for every team member, at every level. If you’d like to share more, we encourage you to reach out to us at careers@symplr.com
4.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've really enjoyed working here because of the supportive culture and the flexibility of working from home. The team is collaborative, management is approachable, and I've had plenty of opportunities to learn new skills and take on different responsibilities within my role. If you enjoy continuous learning and a positive work environment, it's a great place to work.

Cons

The biggest downside is the limited opportunities for career advancement. It can be difficult to move up or receive title changes, even after taking on additional responsibilities. Compensation also tends to be below market compared to other companies offering similar roles and responsibilities, which can make it challenging to stay long-term.

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