Terrible culture, enterprise support module does not support the clients nor employees - Customer Support symplr Employee Review

1.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Other then a few great people there are no other pros.

Cons

They are building a company from buying a bunch of other companies while the bottom is falling out below them and no one cares. You just hear about becoming ‘One symplr’ and all the means is you have been acquired and now you have to make all these changes with no regard to how this will affect the clients or employees. The wrong management’s has been left in charge and that is recreating a toxic work environment. The clients are not being supported the way they deserve to be. The employees are not supported the way they deserve to be. The CEO will say time and time again how awesome their health insurance benefits are, which is a downright lie. They aren’t the worst but they are definitely not awesome. For a company of this size and being healthcare the one thing they should have is better benefits. The benefits team has no idea about any of the benefits and will just continue to tell you to contact the insurance company. There is so much attrition going on and no one is being honest about why. Ask the people leaving and listen fully to the feedback they provide and you may just figure out what changes need to be made to keep good talent. Not backfilling positions where it’s needed most and focusing more on hiring new c-suite or upper level management while there are teams suffering. There is no clear path for growth. You have to know someone or have friends in the right places. It’s definitely more of a boys club with them trying to make it look more diverse.

Explore other reviews about symplr

5.0
Oct 13, 2025
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very reasonable and kind management, extremely considerate and understanding

Cons

Work depth may not facilitate technical growth as rapidly as a larger enterprise

avatar
symplr Response
8mo
We appreciate you sharing your experience. Interns bring fresh perspectives, and your feedback helps us reflect on how we support early-career talent. We remain focused on building a culture that values people, performance, and long-term growth for every team member, at every level. If you’d like to share more, we encourage you to reach out to us at careers@symplr.com
4.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've really enjoyed working here because of the supportive culture and the flexibility of working from home. The team is collaborative, management is approachable, and I've had plenty of opportunities to learn new skills and take on different responsibilities within my role. If you enjoy continuous learning and a positive work environment, it's a great place to work.

Cons

The biggest downside is the limited opportunities for career advancement. It can be difficult to move up or receive title changes, even after taking on additional responsibilities. Compensation also tends to be below market compared to other companies offering similar roles and responsibilities, which can make it challenging to stay long-term.

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