Customer Success pay all over the place - Customer Success Manager symplr Employee Review

3.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits like permissive PTO, remote work stipend, reasonable health insurance

Cons

As a product of acquisition my pay was never adjusted to reflect what I know some of my peers are making in the role symplr has asked me to perform now. It pains me and is disheartneing knowing that you are being asked to do the same and often times more for considerably less. Additionally, this is a growing Customer Success organization. There have been enormous growing pains because of this with processes, people, and responsibilities constantly changing.

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symplr Response
4y
Thanks for your review. To start, we’re pleased you’re enjoying our remote work and connectivity stipends as well as our permissive PTO policy and health benefits. We're thrilled to be offer these perks and benefits to our team, and continue to research new opportunities as we become a fully remote company. Next, we are disappointed to hear about your acquisition and integration experience as it concerns your compensation as we take great care in ensuring parity across the board. This includes careful assessment of each role as part of our extensive integration process with the help our of Talent Optimization and Integration Management teams. If you would like to share more, please don’t hesitate to email us: InternalCommunications@symplr.com.

Explore other reviews about symplr

5.0
Oct 13, 2025
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very reasonable and kind management, extremely considerate and understanding

Cons

Work depth may not facilitate technical growth as rapidly as a larger enterprise

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symplr Response
8mo
We appreciate you sharing your experience. Interns bring fresh perspectives, and your feedback helps us reflect on how we support early-career talent. We remain focused on building a culture that values people, performance, and long-term growth for every team member, at every level. If you’d like to share more, we encourage you to reach out to us at careers@symplr.com
4.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've really enjoyed working here because of the supportive culture and the flexibility of working from home. The team is collaborative, management is approachable, and I've had plenty of opportunities to learn new skills and take on different responsibilities within my role. If you enjoy continuous learning and a positive work environment, it's a great place to work.

Cons

The biggest downside is the limited opportunities for career advancement. It can be difficult to move up or receive title changes, even after taking on additional responsibilities. Compensation also tends to be below market compared to other companies offering similar roles and responsibilities, which can make it challenging to stay long-term.

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