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      the LEGO Group

      Engaged Employer

      the LEGO Group reviews

      Good But Can Do Better - Customer Service Advisor the LEGO Group Employee Review

      4.0
      Mar 5, 2022
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really good benefits when it comes to insurance, 3 weeks of vacation time, and 8 days of personal time starting.

      Cons

      Moving up in this company is highly based on favouritism and you knows you and likes you.

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      the LEGO Group Response
      4y
      Thank you for taking the time to leave a review highlighting some benefits to your role. We also appreciate you highlighting some areas for improvement when it comes to D&I and progression opportunities.

      Explore other reviews about the LEGO Group

      5.0
      Jul 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing employee discount and environment. Super fun place to work!

      Cons

      Customer support center moved to Arizona.

      3.0
      Jul 11, 2026
      Asst manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good and there are some good people still around

      Cons

      Company is going down a weird path, micro managing is taking over, staff being cut down a lot, company seems to think if they invest all thier money into marketing but yet have no staff to execute this marketing it will work somehow.

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