Arbitrary - Repair Technician uBreakiFix Employee Review

2.0
Apr 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Learned a lot, on the job since training wasn't a real thing

Cons

Didn't get to keep my certifications with industry bodies when I left. The pay was not great considering how much responsibility I had and how expensive the jobs were - customers or their insurance were paying a thousand dollars for many repair jobs and as a technician I was working on that job and three others at the same time for just $11. Considering how little equipment is involved, it seems like UBIF makes a huge profit with very few costs. Compared to an auto mechanic shop's equipment requirements, electricity usage, and the pay of auto mechanics, it is sort of outrageous. Lastly, UBIF is restructuring away from repairwork to just sell service plans (which are not legally warranties or insurance, because they don't do much for the customer), which means they are chasing out technicians and replacing them with salesmen who will make better pay with less skilled training. This business transition is going to hurt in the long run as customers won't have a reason to go to UBIF if UBIF isn't fixing phones and tablets anymore.

Explore other reviews about uBreakiFix

5.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I loved working here. So, laid back and wonderful work environment.

Cons

Can't think of any cons.

4.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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