Great Learning Experience, Toxic Work Environment. - Technician uBreakiFix Employee Review

1.0
Jun 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Taking Breaks Encouraged, Easy to get hired as they often have an issue with getting enough applicants in the door that are remotely qualified enough.

Cons

They will make you sign a two year non-compete agreement (Which is not worth it for 11$ per hour), Management is Toxic (I could write an essay on this, In fact already have, I will just omit it for time savings.), Overtime will not be paid for any reason unless store owner specifically approves it, Pay is garbage considering how difficult the job is and the large range of responibilitys, Sales (the jobs are advertised as a technical and customer service role), was told I would get a raise for getting a certification, and proceeded to not get that raise, management has a "do as I say not as I do" attitude, Stores are micromanaged ( stores and under 24/hour audio video surveillance, they will use it against you whenever possible, and even use it to mock you), Understaffed ( can't go into detail as I could write an essay as to why.)

Explore other reviews about uBreakiFix

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, super nice owners at my franchise location

Cons

Hours can be long and OT can be expected at times

4.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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