Great Franchises - Retail Store Manager uBreakiFix Employee Review

5.0
Oct 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Most franchises are open and try to work with their locals. They often attempt to work to their employees' skills or work with other stores in the area. Corporate locations differ in that they may have an avenue into promotions for non-store jobs wheras Franchise are going to depend on your particular owners. It is not stressful, as you should have a good measure of your own capabilities and take work up to that and perhaps fill in the next day. If need be there is an appointment system so walk-ins can be helped with an expectation. There are plenty of industry tools and standards in place direct from a few manufacturers, giving you a clean slate to work with, not some cheap knock-offs. If you need help there is a large database where you may post and communicate with all employees even internationally to perform any sort of repair. With at minimum 2400 store employees (likely WAY more) there's a techie who's crunched your device's issue(s) as a hobby. Plenty of people even above the store level are friendly and generally will try to assist you.

Cons

Most Pros cannot be said of corporate stores, who have ridiculous conditions to work under and are under staffed. Corporate stores typically have bad reputations, lowering the company's value and affecting good franchise locations. Sometimes orders from the head office need to be... Amended in the field as they are impossible. Franchises should not do this but likely will due to customers coming first, but your corporate contract leaves no room for negotiation, so problems may arise for anyone who gets caught doing so. People above the store level have 1 or 2 layers before becoming more and more soulless and removed from caring about your problem. Exceptions are the few UBIF people who have moved into corporate offices, though I hear they want to hire more of those former franchise employees so this may eventually change.

Explore other reviews about uBreakiFix

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance, fun work, fun teams

Cons

driving far out, a lot of bugs in devices

4.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

1
See reviews by: Helpful|Rating|Date|All