Encore Global reviews

I spent several years building a property from the ground up and growing revenue significantly. During my time there, I developed strong client relationships, increased overall performance, and consistently received positive feedback from customers and internal partners. My team was incredible and I am very proud of what we accomplished together. Unfortunately, my experience at the regional leadership level was very different. While property level teams and clients were supportive and collaborative, I often felt that feedback from regional leadership was inconsistent and overly focused on perception rather than performance metrics. Despite measurable revenue growth and strong client satisfaction, I was repeatedly evaluated on subjective factors that did not seem aligned with business outcomes. Communication from my RVP lacked clarity at times, and expectations seemed to shift without direct coaching or structured development plans. Instead of collaborative leadership, it often felt like scrutiny without support. It created an environment where performance results did not always feel like they were the primary driver of evaluation.

Encore is owned by a bank. They will never value people over profit, no matter how much they say they do. Regional management can be incredibly soulless and often only cares about numbers and the bottom line.