Encore Global reviews

3.1

45% would recommend to a friend

(3,104 total reviews)

Ben Erwin

51% approve of CEO

39% positive business outlook

Encore Global has an employee rating of 3.1 out of 5 stars, based on 3,104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Encore Global employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Dec 25, 2025
Recommend
CEO approval
Business Outlook

Pros

- you don't have to be compentent to get promoted you just have to work there for a while - benefits are pretty good - good for getting experience if you have literally no prior experience, but you're probably not going to get hired if you don't have prior experience

Cons

- it varies wildly whether the people around you are good at their job and care about it, including managers and other higher level people - it used to be that if you finished all the work for the day before you were scheduled to leave, you could leave early but still clock out at the time you were scheduled for so you'd still get your expected pay. they're getting rid of that in the new year so that the executives can make more money, and that was one of the only good things about working here - super inconsistant work hours, especially during the slow season you won't work for weeks at a time, which means no pay - their official training is encore university which means watching hours of videos about how they want you to do their job. then you do the actual work and half their equipment doesn't work properly or the senior technicians tell you to do it differently than what encore university told you, which makes all that time watching the videos essentially pointless - it took three weeks for me to work with another woman technician (just a neutral observation) - if you want to make work friends, you won't be able to, especially if you're based out of a smaller property and are constantly going to other properties and working with different people every single day

2.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Working with technicians with similar interests and backgrounds. Good low level management if you're lucky.

Cons

HR talks about everything they are doing for their technicians and the "benefits" they provide without ever considering raising pay. The business as a whole shows a disdain and complete lack of appreciation for the technicians that make everything happen. (And the way the HR meetings go shows this more than anything - they're desperate to tell you how good you have it with them). If you are skilled they will give you more work but will not adequately compensate you for your contribution to the business. The technical work is like a revolving door; they are constantly hiring new people because they have a hard time keeping the skilled workers. Skilled technicians with significantly more responsibilities and accountability are payed barely more than the sleepy eyed new technicians that can hardly run cable properly. Meanwhile sales is salaried and who knows what the heck is going on at corporate. Bottom line - Encore is to AV Technicians what Apple Bees is to Culinary Specialists: a pit stop on the road to something better run by a load of corporate vampires who tout how much they do for their workers by comparing their pay to other businesses. In this economy the baseline is not "what other businesses are doing" - it's cost of living. And when someone is only willing to pay you what people get payed to put potatoes in a fryer and mop the floor while you are responsible for the audio/video/lighting for a LIVE 5 digit $$,$$$ event with hundreds of people attending it shows you how much they really think about their employees and their skills. Last thing - live events are like this: the schedule can be living hell mixed with intermittent deadness so don't expect any semblance of a weekly life routine if you work as a technician.

Viewing 70 - 72 of 3,104 Reviews

Glassdoor has 3,288 Encore Global reviews submitted anonymously by Encore Global employees. Read employee reviews and ratings on Glassdoor to decide if Encore Global is right for you.