Endpoint Clinical reviews

Unclear Process Changes: Operational or procedural changes are being communicated through email, without corresponding SOP updates or formal training. Despite this, employees are expected to perform flawlessly with no margin for error. Unprofessional Leadership Behavior: Members of upper management and the C-suite have demonstrated verbally aggressive behavior, including messaging employees to express negative communication for not attending last-minute after hours meetings. Unrealistic Workload Expectations: Teams are increasingly expected to work evenings and weekends to meet shifting priorities, without appropriate planning or recognition. Retaliation for Advocacy: Employees have been reprimanded for raising valid client concerns or speaking up to ensure client satisfaction and process alignment. Misaligned Sales Directives: Staff are being directed to promote and support products that are not yet fully ready for deployment. When client complaints arise, no corrective actions are taken—instead, employees are encouraged to continue selling and misrepresenting the product’s readiness.

Upper management is a mess. the company was sold 3 times when I was there and the current regime is cutting US based workers only. They keep saying how successful the company is and then cut staff and act like everything is normal. It is completely different company from when I started and I should have realized that the ship was sinking when some of the good managers voluntarily left than stay and deal with the current management. They are going full in with automation so I expect more layoffs in the future.