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Ensemble Health Partners

Engaged Employer

Ensemble Health Partners reviews

2.8

37% would recommend to a friend

(986 total reviews)
avatar

Judson Ivy

52% approve of CEO

45% positive business outlook

Ensemble Health Partners has an employee rating of 2.8 out of 5 stars, based on 986 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ensemble Health Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

986 reviews
1.0
Jan 29, 2020

Claim Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours are good I suppose, after you make it out of your 90 day probationary period. You’re able to do a flex schedule.

Cons

Not everyone is treated fair! Very cliquey!! If they don’t like you for what ever reason..they will find a way to make your work life a living HELL!! Eventually you “in-cure enough points “ and they fire you! Supervisors have the ultimate say on if you get points! I don’t recommend anyone to work there!!

1.0
Nov 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Training is solid. Pay is fair, decent benefit package.

Cons

I'm 6 weeks into the job and I spend more time creating tickets with IT than I do with production, then get reprimanded for not enough production.

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Ensemble Health Partners Response
6y
Thank you for providing this feedback. You’ve put your finger on a key issue that needs to be addressed. I am sorry that you have been dealing with this issue, but I am happy to report that we have recently made significant expansions to our IT management team and we are also standing up new systems and processes to better support remote employees. I am pleased to hear that you found the training to be solid and that both the pay and benefits are working for you as well. I regret that even when we get your IT issue resolved, this one-star rating will still be here. It’s good for prospective associates to have these reviews so that they can effectively evaluate their options, but I would like to encourage you to use our escalation channels before you resort to posting on Glassdoor. 6 weeks is an extremely long amount of time to be dealing with an IT issue. Please know that if you are dealing with an issue that takes more than a day or two to resolve, you can escalate to your supervisor, manager or director. If after 3-4 days you still don’t have resolution you can escalate to the VP level or even to directly to me: ShareWithShannon@Ensemble.com. We’ll find a way. We’ll solve the problem. Thank you again for the feedback.
3.0
Jul 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Employees are friendly. Company has some moderate opportunities for advancement.

Cons

The pay rate is an insult. I have been with the company for years working my keister off and I am still making less than $34,000 annually. Management constantly gives you more responsibility without any reward. Most departments are months behind with customer requests due to short staffing and they do not seem to give a corn farthing about it. The employees were ordered by senior management to act as spotters on glassdoor and social media to give five star ratings about Ensemble to boost their online reviews.

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Ensemble Health Partners Response
6y
Ensemble is going after enormous goals. We are helping American healthcare get the money it needs to improve the quality and accessibility of care. Our pace of growth exceeds that of Uber and even rivals Twitter. Very few private companies reach billion dollar valuations. Fewer still manage to do it in just over 4 years. Going after goals like ours is not for the feint of heart. This is an organization of extraordinary people who make things happen and being a part of that opens up huge possibilities for careers. We regularly engage third party industry analysts to ensure that we have highly competitive compensation packages that include strong benefits, incentive plans and multiple pathways for education and advancement. We offer a quarterly and annual Incentive payout to drive the entire organization toward similar goals, providing associates with a consistent financial reward based on achievement of key performance indicators and customer satisfaction. The starting point for determining your pay is the job you do. Each job is assigned a market reference point (MRP) based on the value of that job in the market. Multiple salary surveys of what other employers pay for the same or similar job are used to arrive at this “going rate,” or MRP. The MRP assumes an associate is fully competent in their job. It is industry standard for newer associates and associates just learning their roles to generally be paid lower than the MRP. Pay for associates whose contributions, experiences and performance significantly exceed what is required to do the role may be above the MRP. Salary increases are determined by: · Your performance · Your pay relative to your MRP · Dollars available in the company’s annual budget. It is absolutely true that we encourage employees to share their Ensmeble experience on recruiting websites. We hear from employees every day talking about how much they appreciate the culture, opportunity, philanthropy and growth at Ensemble. We feel that is important for them to share because we want to continue to attract and hire the best. We also regularly encourage our associates to use the many feedback channels that we provide, both direct and anonymous, to ensure that we can continue to make Ensemble a great place to work. We appreciate you sharing your thoughts here, but we’re much more interested in working with you to create a better experience. We strongly encourage you to bring your ideas to the daily DIBS, monthly team meeting and/or quarterly town hall. We have an open door policy for leadership including at the highest level. If you have ideas to share please feel free to e-mail TellShannon@ensemblehp.com. As for as client delivery, the simple bottom line is: we don’t fail. We very closely monitor progress on all client performance and current processes. We have 100%, reference-able client satisfaction. As with any business, there are times when you are ahead and times when you are behind. Exceptional operators know how to function and deliver in both circumstances and we are very fortunate to have thousands of such operators. Shannon White, President, Ensemble Health Partners
Viewing 199 - 201 of 986 Reviews

Glassdoor has 1,000 Ensemble Health Partners reviews submitted anonymously by Ensemble Health Partners employees. Read employee reviews and ratings on Glassdoor to decide if Ensemble Health Partners is right for you.