Epsilon reviews

3.6

68% would recommend to a friend

(3,340 total reviews)

Sean Reardon

61% approve of CEO

59% positive business outlook

Epsilon has an employee rating of 3.6 out of 5 stars, based on 3,340 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epsilon employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Oct 8, 2011
Recommend
CEO approval
Business Outlook

Pros

People are friendly. Flexibility to work from home as well as with hours. People on team work together for solutions. Pay falls within normal-good range.

Cons

Expectation is to work until it is done, so the ability to work from home / flexibility is a double edge sword as there is no end of day as one may always be available. A normal week is 50-60 hours. If there is a deadline or issues, then plan to work nights and weekends. Those who leave at 5pm and are offline until 9am are viewed as unusual and are simultaneously admired/resented but co-workers pulling 60 hr /weeks. Promises are made to client and then there is a scramble to meet deadlines. This happens constantly with those making the promises working their 40 hrs and going home. New people are being hired constantly. Not sure where the others have gone as there is a constant cubical shuffle so either they are on another floor or are no longer working at the company. I suspect they have left company, but since they are not on my team...don't really know. Honestly, I see some of the positive postings and I think that are written by HR so they can counter the real postings.

avatar
Epsilon Response
1y
Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.
4.0
Sep 27, 2011
Recommend
CEO approval
Business Outlook

Pros

The review process is very consistent and thorough, allowing you to set your own goals and measure yourself against them. The organization is improving in regards to internal communication, especially considering the pace at which it's growing.

Cons

As mentioned above, Epsilon is very siloed which makes it difficult to see "the big picture" sometimes.

1.0
Sep 22, 2011
Recommend
CEO approval
Business Outlook

Pros

They are flexible. You don't need to worry when they announce a policy change because if you wait ten minutes there will be another one to cancel it out. People appear to be friendly.

Cons

Someone mentioned that their software is state of the art. So was my eight track. The software is very limited and is constantly breaking down. They are dangerously understaffed and are looking to cut the staff down even more. They also off shore most of their work. Account teams over promise the client on deliverables and expect the technical team to work miracles to make it happen, and they are never satisfied. Like I mentioned they are understaffed so they over-load you with work and could care less if you are able to meet deadlines. They recently announced there soaring profits. Well this wasn't hard to accomplish. It's easy to show record profits when you down-staff and off-shore, expecting those who are left to do more with much much less, while at the same time continue to charge your clients the same amount of money.

avatar
Epsilon Response
1y
Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.
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Glassdoor has 3,609 Epsilon reviews submitted anonymously by Epsilon employees. Read employee reviews and ratings on Glassdoor to decide if Epsilon is right for you.