Epsilon reviews

3.6

68% would recommend to a friend

(3,367 total reviews)

Sean Reardon

55% approve of CEO

59% positive business outlook

Epsilon has an employee rating of 3.6 out of 5 stars, based on 3,367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epsilon employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jun 1, 2016
Recommend
CEO approval
Business Outlook

Pros

401K match, 2/3 health paid for, great benefit offerings

Cons

high employee churn, decreasing work-life balance

avatar
Epsilon Response
10y
Thank you for your review! We appreciate your feedback and are glad that you have a positive outlook of Epsilon as a whole. We understand that as we cater to the needs of our clients, some demands can affect previous aspects of the job. We always try to go with the ebb and flow here to take advantage in the times that we can. Our clients are a top priority, as well as, our associates. We encourage you to speak with your manager, or an HR professional that supports your location to share your ideas about improving the things you mentioned. Thanks again for your feedback! --Human Resources Team
4.0
Jun 1, 2016

Excellent Employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great facility, Good people to work with, Very professional, Flexible about WFH, Part of building an organization

Cons

Considerable distance from my residence

avatar
Epsilon Response
10y
Thank you for your review. We value your input and are happy that you have been able to find a home here at Epsilon. We hope that you will engage with us directly and continue to share feedback and provide inputs going forward. Thanks again and wish you the very best in your career here! --Human Resources Team-India
4.0
May 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Mostly hard working employees Good initiatives for associates on several fronts Amazing clientele list Takes care of employees in general Great ECO groups working on charitable activities Working hard on balancing employees here and managing growth in India I see negative reviews about outsourcing to India and it's a difficult predicament for employees including HR and management. I'm not sure I have seen "secretive" layoffs, a few members in my team were moved to other teams - maybe they were lucky ones, or maybe there's more changes coming - I don't know. But this is true for EVERY major company in the US in the past several years. It's a globally challenging environment out there. There was one round of layoffs for very high level management (VPs), and a small percentage of other levels of team members were let go in the past 3-4 months, but with a lot of advance notice. Other than that, the mood is generally sombre. I have not sensed a lot of anxiety about any layoffs or heard any rumors about upcoming layoffs.

Cons

Entry level associates need to have a bit more technology experience in school. They should have at least taken some technology courses or math courses to develop logical approaches which is crucial for business analysis and not be a generic "business/arts/communications" majors for BSA roles. Of course, technical folks also come at a higher price. Also, seem to have a lot folks (ABSAs) only from two or three universities around Boston, hopefully it doesn't become too homogenized of a group without a diverse experience set. I personally believe one technically oriented BSA like a comp sci major, or math major can do 1.5x or 2x an ABSA, who only can follow instructions and be guided closely every time. Some folks from India team have turned out to be good in terms of managing the handed off work overnight US hours and we see work being done by next day AM. And as is common, some of the fellow associates in India have been good or great, and there have been workers in India who haven't been up to the mark as well. It's a mix of people - just like in TX, MA, NY or CA, or for that matter Ireland. I'd definitely be upset if my position was laid off too, but that doesn't mean I'd trash Epsilon in a public forum to "get back". I'll try my best to advance in my career elsewhere. As much as I love Epsilon if someone were to offer me 30-40% increase elsewhere i"d most likely jump ship, can Epsilon then be upset at me? Of course not, similarly I'd expect employees to be cautiously optimistic while understanding the fact that competing with cheaper resources are a fact of life in our times.

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Epsilon Response
10y
Thank you for taking the time to provide us with your feedback. You are right, the business landscape is changing and all companies, regardless of industry or location, are being forced to make strategic business decisions. Building a global work force provides new opportunities for Epsilon and our clients. We are committed to being as transparent as possible about our global growth plans and focused on doing what’s right for both our people and our clients. Additionally, if you think there is a school, type of major or technical training programs that we may be overlooking, we always welcome new ideas. --Human Resources Team
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