Please read carefully! For any potential Inside Sales candidates (Professionals need not apply. This role is entry level). The following should be taken into consideration:
1) Technology. For a world class data company, it's very unusual that archaic systems are still being used. Systems are slow and are not in line with one another. One must use several systems to retrieve information required to do job. Time consuming and frustrating.
2) Pay. Base pay is average, however, the commission structure is skewed to favor the company and provide less pay to employees (stay long enough and you'll agree). Although the payout is quarterly, it's typically delayed at least a month or two after due to issues confirming true numbers.
3) Micro-management. Employees are being told how to spend their time, who to call, and when to call. Also, daily reports are required to appease operations. Meanwhile, legitimate revenue generating activities are overlooked trying to appease the artificial numbers created. Calls are recorded to ensure your calls meet their definition of a "sales call," which is very subjective.
4) Pricing. Credit files are core business and company has outpriced them through yearly increases to point where customers are paying on average three times more then competition. Very difficult to make up lost revenue.
5) Performance Improvement Plans. Company is not shy about putting Reps in PIPs, and in fact, have let many people go due to this. One or two lost customers will put you in jeopardy to be put on one. Very negative feeling with this hanging over ones head at all times.
6) Communication. Very poor communication across various departments. Extremely difficult to do your job when management doesn't even know who to go to to get things done.
7) Errors in critical data. Reps are measured on net new business, however, in many cases, the new accounts will be missing from your book, resulting in less revenue and metrics not being met.
8) Management. Lack of understanding of what this role truly entails. No trust or value of Sales Reps. For a sales organization, it's interesting how no one in leadership roles have any true sales experience. Middle management roles have recently been created, adding to an already crowded leadership team.
9) Dialer system. Company has made it no secret that Inside Sales is now a call center. One must be very cautious on how much time is spent in the bathroom, as your pause times and all activities are closely monitored.
10) Negative atmosphere. With all the aforementioned issues, it makes for a highly negative environment.
I hope this information is beneficial to anyone considering a career in Inside Sales at Equifax.
