The healthy insurance sucks. It almost doubled after the Healthcare Reform. The hourly employees can barely afford it on the low pay they give you. Speaking of low pay, the amount of work expected is huge compared to what the pay is. The "call center", and I use that term very loosely, in MS is a joke. It's in a 40+ year old building that most likely has asbestos in it.
There is an older phone system because being cheap, cheap. The call volume ratio to the employees is insane! HIRE MORE PEOPLE ON THE PHONES! Also the hours are not long enough and a "call center" being closed on saturday and sunday? That's why the call volume is so high on mondays because it's closed on the weekend.
You have happy employees, you have happy customers! Too bad they don't care about that and only care about money and buying more run down parks to add to their list.
If I could have given zero stars, I would. Out of the jobs I've had in the past, this was by far the worst one. If you want to have a job to use as a transition towards another one, this is it. If you want a long term one, skip this place. The higher ups have been there too long, play favorites and have no clue.
Upper Management has been in their position for too long, are stuck in the old ways and do not want to listen to any suggestions to make the work easier. They make excuses when you try to suggest anything.
Too many employees that are there that need to be let go but are kept there due to favoritism. These employees contribute almost zero to the work, yet are still employed. There are too many "friends and relatives" that are working here, which makes it hard for the "outsiders" to get anywhere.
There is a lot of paper waste, due to older employees not wanting to learn how to use technology and continue to print out everything instead of scanning it into Insite.
Make a better work environment for your employees. It's a shame that we have to work in a 40+ year old building, with possible asbestos, dust and mold everywhere, leaky ceiling when it rains, half the stalls in the women's bathrooms do not work and it takes MONTHS to get them fixed.
We are the only office that handles the members calls for billing, yet we are treated like dirt by Corporate.
