Ericsson Field Service Operations reviews

3.9

68% would recommend to a friend

(71 total reviews)
avatar

Börje Ekholm

97% approve of CEO

60% positive business outlook

Field Service Operations employees have rated Ericsson with 3.9 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Field Service Operations professionals have a good working experience there. Ericsson is rated in line with the average (within 1 standard deviation) by Field Service Operations professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

71 reviews
5.0
Jul 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Ericsson is one of the best companies to work for. The culture is very relaxed and creative. The company encourages innovation, learning and out of the box thinking. Employees opportunities abound and continuous learning is part of the everyday culture. Ericsson has a global presence and exposes employees to cutting edge technologies. The benefits at Ericsson are some of the best in the industry and the company is very family friendly. This is a company that takes care of people. Ericsson promotes an environment of high social resposibility and goes to great lengths to be a good corporate citizen. As an employee, I feel very proud to be involved with a company of this caliber. Last but not least, Ericsson compensates very well and places high value on its employee base. Even during rough times when a reduction in force is necessary, the company goes to great lengths to ensure the process is a painless as possible

Cons

I do not like the overpowering Matrix structure of the company. It creates pockets of inefficiency and complacency. The top management is overwhelmingly Swedish and generally operates on the 'good ole boy' network. Compensation is not always tied to performance and their is a high tolerance for incompetency. Management is at times too timid to take bold chances and many times they are standing on the sidelines watching others rise to the top.

1.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Ericsson Europe is team-oriented and fun to work at, although it is quite bureaucratic. Health benefits are quite good although Ericsson U.S. has becoming gradually worse in terms of health benefits. The engineers are usually very dedicated and fun to work with. The management is sometimes NOT.

Cons

Ericsson U.S. is unstable. The jobs keep moving back and forth between U.S. and Canada, and they keep closing down offices and opening new offices, so you have to live out of your suitcase. The stock price is bad and it keeps crawling up and then again takes a plunge. The stock price is far from its height in 2001. Year 2002 the company was near bankruptcy and managed to survive by borrowing money from its employees through a stock offer plan. The management teams in Ericsson U.S. are the worst ever. They keep putting people fresh off the boat in management positions and let them run their teams like a sweat shop in Mumbai. They suck the life out of you and work you to death and the pay is outrageously low.

Viewing 70 - 71 of 71 Reviews

Glassdoor has 21,685 Ericsson reviews submitted anonymously by Ericsson employees. Read employee reviews and ratings on Glassdoor to decide if Ericsson is right for you.