Esri reviews

3.7

68% would recommend to a friend

(1,516 total reviews)
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Jack Dangermond

79% approve of CEO

67% positive business outlook

Esri has an employee rating of 3.7 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Esri employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 12, 2019
Recommend
CEO approval
Business Outlook

Pros

The Customer Service Position is challenging and never boring.

Cons

CSRs are quitting faster than new employees are hired and there is never enough CSR staff to support our huge base of Esri Software customers. There aren't any Supervisors to help oversee the floor and work distribution, and management has no way of tracking email volume, which causes CSRs to get days behind on their portfolios. It can take 1 year to learn all CSR requirements and yet it can still feel like you will never fully understand the position. I feel bad for our Customers because they have a hard time getting the help they need or paying their licensing fees due to the department being so understaffed.

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Esri Response
7y
We appreciate your feedback. As an organization, we remain committed to our customers and their success. CSRs learn valuable product knowledge, which makes them great candidates to move into other parts of the company once they are ready for a new opportunity. I am always open to hearing from our employees. If you would like to talk further, please contact me. Chris Nowlin Chief Human Resources Officer
3.0
Feb 10, 2019

Eh

Recommend
CEO approval
Business Outlook

Pros

They give you the time and resources to ensure you have a firm grasp of your work. Cafe was cool, decent pay.

Cons

So unorganized. Lower management and senior management/HR were never on the same page. No communication at all. Got to be very confusing and frustrating.

2.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k, profit sharing, insurance, paid leave, etc.

Cons

Where do I begin? Too many employees as compared to the work delivered - many of them are poorly managed and do not contribute fairly to the company’s growth.. Staff over 15-20 years with Esri, barely come to work or deliver anything, but stay employed for the benefits and to get a salary, and this affects the wage budgets for other staff who actually do the work. There are too many managers who barely move out of roles and so the flat structure translates to little or no growth for other staff. Although, if you are related to a director/manager, or are a ‘favorite’, you’ll go places without really working. HR is painfully slow and incompetent, biased (pro-management) and hence, unapproachable. We lose more staff than we hire because HR doesn’t have a Retention Unit to work with resigning staff, then they lose time and money replacing valuable staff. Redlands was cheap in 60-70s, not anymore, but the pay scales haven’t increased proportionately and the annual increments are minuscule if not, unfair and even insulting at times!

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Esri Response
7y
I'm sorry you had a difficult time here. We appreciate the 8+ years you committed to our company, customers, and community. I would welcome the opportunity to talk with you about your experience at Esri and how we can continue to improve. Feel free to contact me at cnowlin@esri.com. Chris Nowlin Chief Human Resources Officer
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Glassdoor has 1,776 Esri reviews submitted anonymously by Esri employees. Read employee reviews and ratings on Glassdoor to decide if Esri is right for you.