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      Esri

      Engaged Employer

      Esri reviews

      3.7

      67% would recommend to a friend

      (1,513 total reviews)
      avatar

      Jack Dangermond

      79% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.4

      Career opportunities

      3.2

      Senior management

      3.2

      Compensation and benefits

      Esri has an employee rating of 3.7 out of 5 stars, based on 1,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Esri employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Mar 5, 2020

      Join only if you don't see any other viable option

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - People are nice - Nice office cabin - Job security as Esri is lucky they don't have too many competitors

      Cons

      - Really bad in terms of career growth, they finally added levels - Poor compensation - Redlands - Run like a government style organization, extremely difficult to voice your opinion. - Difficult to switch teams - On the job learning is minimal - Join only if you dont have any other options, I jumped ship last year. I am ashamed I stayed at Esri this long

      1.0
      Feb 12, 2019

      The Customer Service Department is a revolving door for newcomers.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Customer Service Position is challenging and never boring.

      Cons

      CSRs are quitting faster than new employees are hired and there is never enough CSR staff to support our huge base of Esri Software customers. There aren't any Supervisors to help oversee the floor and work distribution, and management has no way of tracking email volume, which causes CSRs to get days behind on their portfolios. It can take 1 year to learn all CSR requirements and yet it can still feel like you will never fully understand the position. I feel bad for our Customers because they have a hard time getting the help they need or paying their licensing fees due to the department being so understaffed.

      avatar
      Esri Response
      7y
      We appreciate your feedback. As an organization, we remain committed to our customers and their success. CSRs learn valuable product knowledge, which makes them great candidates to move into other parts of the company once they are ready for a new opportunity. I am always open to hearing from our employees. If you would like to talk further, please contact me. Chris Nowlin Chief Human Resources Officer
      1.0
      Dec 19, 2018

      Full time position

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don't know if there are any pros

      Cons

      Favoritism is in the core of the upper management. It's a glass ceiling with no way up. Favoritism is openly displayed. Also special benefits given to certain people in the same group in the same role. I will definitely not recommend anyone to work here.

      Viewing 109 - 111 of 1,513 Reviews
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      ReviewsEsri reviews

      Glassdoor has 1,772 Esri reviews submitted anonymously by Esri employees. Read employee reviews and ratings on Glassdoor to decide if Esri is right for you.