Evolent Customer Service Representative CSR reviews

2.9

21% would recommend to a friend

(20 total reviews)
avatar

Seth Blackley

42% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Evolent with 2.9 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Evolent is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

20 reviews
1.0
Feb 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home

Cons

Inadequate Training to do your job

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Evolent Response
1y
Thank you for sharing your feedback. We're glad to hear that you appreciate the opportunity to work from home (we do too!) We regret to hear about your concerns regarding training and management practices. Your feedback is important to us, and we will take it into consideration as we strive to improve our processes and support for employees.
2.0
Jan 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Depending on the plan, there's no micromanaging, a good work-life balance, organization, opportunities for advancement, stability, and a genuine care for employees.

Cons

CountyCare is the most challenging campaign at Evolent, leading to mental health issues due to micromanagement and allowing employees to be verbally abused by members. There is a lack of organization, with outdated information on the website regarding INN providers, benefits, and rewards. Additionally, some employees have reported that untrue claims are made to justify firings in order to protect bonuses. Leadership appears disengaged and does not adhere to written policies. Once on the phones, training becomes insufficient.

5.0
Oct 9, 2024
Recommend
CEO approval
Business Outlook

Pros

I've enjoyed working dir this company. They make sure you dully understand your position and whats expected unlike some companies I've worked for that just throw you to the wolves.

Cons

The raises could be better since CSR's are the frontline when speaking with providers and members.

Viewing 4 - 6 of 20 Reviews

Glassdoor has 1,546 Evolent reviews submitted anonymously by Evolent employees. Read employee reviews and ratings on Glassdoor to decide if Evolent is right for you.